Return Policy
At Star Party Hire, our goal is to provide a smooth and transparent experience for our clients. With over a decade of experience, we understand that plans can change. Our Return policy is designed to offer flexibility while ensuring effective resource management.
How to Cancel a Booking
To cancel your booking, please email our team with your booking reference number and event details. This will help us process your cancellation quickly and ensure transparent financial transactions.
Refund Eligibility
We require a 30% non refundable deposit to reserve items for you. – The final amount is due in the week before the event. – Any cancellation done in the 7 days before the event is non refundable. – If the cancellation is more than 7 days, but less than 2 weeks, there is a 50% credit or refund, on the total amount of the order, if it has been paid for. – If you cancel more than two weeks in advance, and have paid the full amount, 70% will be refunded or credited.
This policy includes all cancellations, including wet weather.
Regarding postponements, the policy for cancellations regards postponements as the same as a cancellation. – The deposit is non-refundable. – Usually if you wish to change a date, of a smaller order, at least two weeks in advance, as long as the items are available that’s fine. – Once it is closer than two weeks, there will be a 50% fee applied to the deposit, to move it to a new date. There are no postponements in the week of the event.
Why Our Refund Policy is Fair
Our refund policy is designed to balance your flexibility with effective resource management. Here’s why we structured it this way:
- Effective Resource Management: Helps us manage our inventory and scheduling efficiently, ensuring reliable service.
- Fair Financial Transactions: Ensures clarity and fairness in our financial dealings with customers.
- Flexibility for Customers: Provides the opportunity to adjust your plans within a clear framework.
- High-Quality Service: Enables us to maintain excellent service standards through efficient management of cancellations and bookings.
If you have any questions or need assistance with your booking, please feel free to reach out to us
